LEGAL
Privacy Policy
Effective date: September 18, 2026
This policy explains how The Owner Rentals (“we,” “us”), which operates the OwnerStays website at ownerstays.org, collects, uses and shares information about website visitors, people who send us inquiries, and guests who book with us.
Information we collect
Information you give us
- Inquiries. When you use our contact or inquiry form, or call, text or email us, we collect what you provide. This can include your name, email, phone number, the property you are interested in, dates, number of guests, stay type and your message. For extended, corporate and specialty stays it can also include your company or employer, reason for stay, length of stay, budget, pets and category.
- Bookings. When you request a quote or book, you enter your details in our booking system. This includes your name, contact details, billing address, travel dates, guest count, and your acceptance or signature of the rental agreement.
- Payment card details. Card details you enter at checkout go to our payment processor. This website does not store your full card number.
- Messages during your stay. Messages you send us before, during and after a stay, including messages answered by our AI guest-messaging assistant.
Information collected automatically
- Hosting and security data. Our website is hosted on Cloudflare. Cloudflare processes technical information, such as IP address, browser type and the pages requested, to deliver the site and protect it from abuse.
- Analytics. We use Cloudflare Web Analytics to see overall traffic, such as page views and referring sites, so we can improve the website.
- Booking widget. Our availability, quote and booking tools are provided by OwnerRez and load from OwnerRez servers. OwnerRez may collect technical information when you use them.
How we use information
- To answer inquiries and prepare quotes.
- To process bookings and payments, and to prepare and manage rental agreements.
- To communicate with you by email, text message or phone about your inquiry or reservation, including check-in details and door access codes.
- To provide smart-lock access to the property for your stay.
- To follow up on inquiries and, where permitted, tell you about availability and offers.
- To protect our guests, properties and business, prevent fraud, and meet legal, tax and accounting obligations.
- To run and improve the website.
Who we share information with
We share information with service providers who help us run our rental business, only as needed for them to do that work:
- Cloudflare hosts this website and provides security and Web Analytics.
- OwnerRez is our booking and property management system. It handles availability, quotes, reservations, guest records, rental agreements and guest messaging.
- Lynnbrook Group processes card payments made at checkout.
- HostBuddy provides AI-assisted guest messaging, working with the reservation details in OwnerRez.
- RemoteLock manages smart-lock access codes for your reservation dates.
- RentalGuardian provides optional travel insurance offered at checkout. If you choose to buy coverage, your information is shared with RentalGuardian for that purpose, and its own terms and privacy practices apply.
- Our customer relationship management (CRM) system receives inquiries from our website forms so we can respond and follow up.
- Email, text message and phone service providers deliver our communications with you.
We may also share information if the law requires it, to protect the rights, property or safety of our guests, neighbors, properties or business, or with professional advisors such as accountants and attorneys. We do not sell your personal information.
How long we keep information
We keep information for as long as we need it for the purposes above. Reservation, payment and tax records are kept for as long as required for legal, tax and accounting purposes. Inquiries that do not lead to a booking are kept for a reasonable period for follow-up and then deleted or archived.
Your choices
- Marketing messages. You can opt out of marketing emails or texts at any time. Use the unsubscribe link in an email, reply STOP to a text, or contact us. We may still send messages needed for an active inquiry or reservation.
- Access, correction and deletion. You can ask to see, correct or delete the personal information we hold about you. Some information may need to be kept to complete a reservation or meet legal obligations.
- Browser settings. You can use your browser settings to limit cookies and similar technologies. Some booking features may not work without them.
Security
We use reasonable measures to protect the information we hold and rely on established providers for booking and payments. No website or system is completely secure, so we cannot guarantee absolute security.
Children
This website is not directed to children, and we do not knowingly collect personal information from children. The primary renter on any booking must be at least 21.
Other websites
Our website links to and embeds tools from other companies, such as OwnerRez and RentalGuardian. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last changed.
Contact us
The Owner Rentals
Email: stephen@fgwgroups.com
Phone: (614) 732-1824